All Pet Supplies | Springfield, Missouri
Last updated: May 21, 2026
At All Pet Supplies, we want our Springfield customers and visitors to feel confident shopping with us. If you’re not completely satisfied with your purchase, our team is here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in the original packaging
- Proof of purchase is required
Certain items may be non-returnable, including clearance items and gift cards.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5-10 business days
- Refunds on check purchases are not available until 10 days after the receipt date.
- Refunds on cash or check purchases over $100 will be issued by check
- Original delivery costs are non‑refundable, unless the return is due to our error
Exchanges
If you received a defective or damaged item, we are happy to exchange it for the same item at no additional cost.
Please contact us within 7 days of delivery to start an exchange.
Non‑Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Final sale or clearance items
- Biologicals (vaccines)
Return Conditions for Select Products
For health and safety reasons:
- Cages, crates, pet homes, clippers and clipper blades must be unused and in original packaging to qualify for return
How to Make a Return
To start a return or exchange, please visit our store or contact us:
All Pet Supplies - Springfield, MO
📍 2845 W. Kearney Street, Springfield, MO 65803
📧 Email: [email protected]
📞 Phone: (417) 865-6800
Frequently Asked Questions
What if I lost my receipt?
If your purchase was made under your phone number, we may be able to look it up and process a return to the original form of payment. Returns without a receipt or store history may be eligible for store credit at the current retail price, at our discretion.
Are sale items returnable?
No, all clearance and final sale items are non‑returnable.
Can I return an item that was delivered?
Yes. Items delivered to your home may be returned within 30 days of delivery, provided they are unused, in original condition, and in their original packaging.
What if my delivered item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos to help us resolve the issue quickly. In these cases, we will arrange a replacement, exchange, or refund at no additional cost to you.
How do I start a return for a delivery order?
To initiate a delivery return, please contact us with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will provide return instructions or arrange a pickup if applicable.
Can I return a delivered item in-store?
Yes. Delivered items may be returned in-store at our Springfield, MO location with the original order confirmation or receipt. Delivery fees are non-refundable.
